Each traveler who makes a reservation has the right (free of charge or not), at any time, to request its cancellation, for various reasons. Depending on the date on which the reservation is canceled, the customer may be charged cancellation fees from the platform.Consistent with the typology of your accommodation and its geographical location, we adapt to the cancellation conditions recommended by the reservation platforms and to the practices put in place by accommodation competing with yours. These conditions vary with penalties applied between 5, 14 or 30 days before the traveler's arrival date with collection of 50% or 100% of the amount of the stay.For each canceled reservation, customers automatically benefit from a refund of cleaning costs and tourist taxes.These can sometimes change depending on new platform policies. Certain reservations made in the past may therefore sometimes be subject to old cancellation conditions. In this case, we may inform you on a case-by-case basis of the policy applied to the reservation in question.These cancellation conditions may be modified at the request of the owner, and upon confirmation from our Account team. It must be taken into account that these conditions are selected to meet the objective of good visibility of the ad in order to attract more travelers and remain consistent with the competition.